General Terms:

Linda Equals Beauty reserves the right to update the rules when necessary, and the updated version will be published on www.lindaequalsbeauty.com immediately. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Linda Equals Beauty immediately. All buyers are deemed to accept the rules if they use the services provided by Linda Equals Beauty. Linda Equals Beauty's policy shall prevail.

For after-sales issues, buyers should file a return & refund request within 10 days of delivery. The period for which the Return & Refund request was filed is over after that period. Linda Equals Beauty reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Linda Equals Beauty via Contact Us.

If Linda Equals Beauty cannot fulfill the buyer's order within the order processing time, under the condition, but not limited to, no stock or other conditions, Linda Equals Beauty has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence ( for example, photos of damaged goods) and the goods need to be returned, Linda Equals Beauty has the responsibility to offer the buyer a prepaid return label within three business days to return the damaged/broken goods. Linda Equals Beauty will refund the buyer when the return shows as in transit on the logistics website, using the provided prepaid return label.

Linda Equals Beauty shall not accept after-sale requests for "non-defective remorse returns", and has the right to accept or reject the request. Linda Equals Beauty will abide by the policy under this condition.

If Linda Equals Beauty accepts the after-sale request for the reason of "non-defective remorse returns," they may require a "restocking & repacking fee", the total of which shall not exceed 35% of the order total price.

Linda Equals Beauty shall not require a warranty, such as whether to provide a warranty or the manner of warranty handling.

Linda Equals Beauty shall restrict the refund time and redelivery time under the condition, including but not limited to that the order should be refunded based on the policy, agree on refund or redelivery between Linda Equals Beauty and buyer or others, Linda Equals Beauty must refund within not more than 3 business days, or redeliver within not more than five business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Linda Equals Beauty. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Linda Equals Beauty has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Linda Equals Beauty in Different Forms and Circumstances:

1. Refund Request Timing

The buyer can apply for a full refund for the order not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type Linda Equals Beauty Rules

For Unshipped Orders  

Linda Equals Beauty has 3 business days to process the request after the buyer submits it. If Linda Equals Beauty fails to process (accept or reject) the refund request within 3 business days, Linda Equals Beauty will refund the order.

Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders

If the Return & Refund request is made after the order has shipped, Linda Equals Beauty has 10 business days to process the request after the buyer submits it.  If Linda Equals Beauty fails to process (accept or reject) the refund request within 10 business days, Linda Equals Beauty will refund the order.

2. Goods Returned in Transit

If the package is sent back to Linda Equals Beauty during transit for any reason, and the buyer applies for a refund, Linda Equals Beauty will refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Linda Equals Beauty should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

Suppose the package/goods are destroyed in transit. The buyer has proof from the logistics website, such as but not limited to a screenshot from the logistics website, that the order was destroyed. In that case, Linda Equals Beauty will refund the order within 3 business days of the buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove that the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received, including name, date, and content. In other words, a customer has sent the complaint.

c. The products need to be returned to Linda Equals Beauty if our Dispute Team asks for a return in Disputes.

Except for the critical interpretation, Linda Equals Beauty will make a refund, resend, or accept the return for any of the following cases:

3.1 Orders Delayed

Orders lack tracking information, are in transit, pending, or expiring 60 days after they depart from the Linda Equals Beauty warehouse. The following countries and shipping methods may be different:

a. Orders shipped to the USA will be counted 45 days after the orders depart from Linda Equals Beauty's warehouse.

b. For Brazil, it is after 110 days, counting from the date that the order departed from the Linda Equals Beauty warehouse due to the strict customs clearance in Brazil.

c. For Linda Equals Beauty Packet Liquid Line to all countries, Linda Equals Beauty will deal with your dispute for delayed orders after 100 days, counting the date that the order departed from Linda Equals Beauty's warehouse.

d. Linda Equals Beauty cannot deal with your disputes regarding some special shipping methods. (See the following important interpretation.)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and was pending because of an insufficient address, the package was unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will normally be delivered to self-pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Linda Equals Beauty will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

3.2 Orders not Received

Linda Equals Beauty will not deal with the refund or resend if the tracking information shows the order has been delivered.

a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, and the reasons are listed below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up on time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the situation. If it is still unclaimed during delivery, it will be returned to the local post office for storage for 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Linda Equals Beauty takes no responsibility for lost products.

b. If the logistics company provides return service to the US, Linda Equals Beauty will put the products in your private inventory and will not refund them when we receive the returned items.

c. Linda Equals Beauty cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

3.3 Products Damaged

Linda Equals Beauty offers a full refund or a replacement if the packages arrive badly damaged.

Linda Equals Beauty offers a partial refund or a replacement if packages arrive partially damaged (except for thread, slightly wrinkled, minor scratches, etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, Linda Equals Beauty cannot offer any refunds or other after-sales services due to the long-distance international delivery.

c. For ordinary electronic products, your clients must complain or open a dispute with you within 30 days after the packages are delivered.

d. For service products, Linda Equals Beauty refunds you the cost of the product, which is the price in the US market. Otherwise, Linda Equals Beauty will not take any responsibility for them.

3.4 Incorrect or Missing Products

Linda Equals Beauty has a strict quality control process before products are dispatched. 

Linda Equals Beauty will deal with incorrect or missing products as follows:

a. For incorrect products, Linda Equals Beauty offers a full refund or replacement.

b. For products with the wrong color, size, which doesn't affect product function, etc., Linda Equals Beauty offers a refund or resend if you provide a screenshot of your complaint, including name, content, and date.

c. For parts missing that don’t affect product function, Linda Equals Beauty may refund partially or resend the missing part; for parts that affect product function, Linda Equals Beauty will only resend the product.

d. For accessories, Linda Equals Beauty will resend the accessories.

Notes:

For the size problem, Linda Equals Beauty will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

4. Wrong Receipt Information

If the buyer puts the wrong receipt information on an order, the buyer should contact us via Contact Us to request that we update the order with the correct receipt information.

Please note that the receipt information correction or order cancellation is not guaranteed.

If the order has already shipped out, the buyer must contact the logistics company with the correct information.

If the goods have been delivered to the wrong recipient, the buyer can attempt to send back the products at his/her own expense. Suppose the goods are returned in good condition. In that case, Linda Equals Beauty shall refund the order within 3 business days of receiving the goods, as the buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.

The buyer will bear the losses if the order cannot be corrected or returned.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods, or other quality problems), the buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that show the problem clearly). After the buyer files a request on Linda Equals Beauty, Linda Equals Beauty should check the proof and give a response within 3 business days.

If the proof checked by Linda Equals Beauty does not show the problem clearly, the proof is invalid, and Linda Equals Beauty has the right to reject the buyer's refund request.

Suppose the buyer's proof clearly shows a problem after being checked by Linda Equals Beauty. In that case, the proof checking time shall not be more than 3 business days, and if the goods need to be returned to get a refund, Linda Equals Beauty should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods don't need to be returned, Linda Equals Beauty should refund the order within 3 business days of the refund request.

If proof is valid, and the buyer requests redelivery, Linda Equals Beauty should redeliver within 5 business days of proof approval. Please note that Linda Equals Beauty has the right to refund the order if the redelivery products are out of stock, or buyers are able to reorder products when the products are restocked.

5.1 Incorrect or Missing Products

Linda Equals Beauty has a strict quality control process before products are dispatched. 

Linda Equals Beauty will deal with incorrect or missing products as follows:

a. For incorrect products, Linda Equals Beauty offers a full refund or replacement.

b. For products with the wrong color or size, which don't affect the product function, etc., Linda Equals Beauty offers a refund or resend if you provide a screenshot of your client's complaint, including name, content, and date.

c. For parts missing that don’t affect product function, Linda Equals Beauty may refund partially or resend the missing part; for parts that affect product function, Linda Equals Beauty will only resend the product.

d. For accessories, Linda Equals Beauty will resend the accessories.

Notes:

Regarding the size problem, Linda Equals Beauty would appreciate it if you could measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

5.2 Service Products

Service products apply to the following interpretation.

a. Any disputes arising from products damaged or shipping delayed, Linda Equals Beauty may not refund the product cost.

b. Any disputes arising from bad quality, Linda Equals Beauty may not accept, as the supplier is not Linda Equals Beauty.

c. For service products without Linda Equals Beauty quality checking inspection, Linda Equals Beauty may not accept disputes.

6. Logistics Issues

6.1 Invalid tracking information

If Linda Equals Beauty verifies that the tracking number is wrong, and Linda Equals Beauty fails to provide the correct one within four business days, Linda Equals Beauty will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after the label is created, showing on the logistic website, and the buyer applies for a refund, Linda Equals Beauty requires the refund order within 3 business days since the buyer's request.

Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.

6.3 Too-long Shipping Period

Suppose the transit time exceeds the estimated delivery time by 10 days, and Linda Equals Beauty fails to provide valid tracking or updated info. In that case, the buyer may apply for a refund. As the buyer requests, Linda Equals Beauty requires a refund order within 3 business days.

Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.

6.4. Shipping Method Limits

Some shipping methods are not trackable when orders arrive in some Countries, States, or Cities. Linda Equals Beauty lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.

Notes:

The remote addresses will be charged an additional cost when choosing certain shipping methods.

6.5 Force Majeure

Linda Equals Beauty takes no responsibility for any product damaged or shipping delay caused by acts of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Linda Equals Beauty will notify you at lindaequalsbeauty@gmail.com.

6.6 Destination Limits

Due to limited international transportation, Linda Equals Beauty will not accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

7. Other

When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through Contact Us.

Linda Equals Beauty will try to assist buyers in these special circumstances promptly. After notifying Linda Equals Beauty, Buyers should expect a decision from Linda Equals Beauty on these types of issues no later than two weeks.

Linda Equals Beauty takes no responsibility for any product damaged or shipping delay caused by acts of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Linda Equals Beauty will notify you at lindaequalsbeauty@gmail.com.

7.1 Return

Products can be returned to Linda Equals Beauty US warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high, and it takes at least 3 months to arrive at the Linda Equals Beauty US Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

a. If you want to return the products, please email Linda Equals Beauty, and someone will respond within 1 to 5 business days. 

b. Please return products within 10 days after receiving the products and after speaking with someone at Linda Equals Beauty. 

7.2 Order Cancellation

For order cancellations, Linda Equals Beauty offers a full refund before the warehouse processes products.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

c. After payment, video and photo orders cannot be canceled, as Linda Equals Beauty has planned and prepared for you.

7.3 Deadline of Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

7.4 Unacceptable Disputes

Linda Equals Beauty shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the customs clearance procedures in line with the foreign trade policies of certain countries.

8. Attention

Suppose buyers are unsatisfied with the solution to the order's after-sales issues. In that case, buyers have the responsibility to open a dispute with Linda Equals Beauty to help deal with the after-sales issues.